FAQ's
Returns & Exchanges
If the packing slip in your
order is stamped FINAL SALE and you have questions about your order's
eligibility, please feel free to contact our customer service team for details
and we'll be happy to assist.
What’s your return Policy?
You are entitled to exchange or return our products within 14 days of delivery.
All refunds will be made to the purchaser and issued to the original form of payment, upon completion of inspection by the company less return shipping costs.
If you’d like to exchange an item for another style or size, you need to return the item and order a new one.
All returned and exchanged items must be returned unused and in original packaging.
Please contact our customer service team via email at contact@jeomse.com
How do I make a return?
- Visit our Shipping & Return policy
- Please contact our customer service team via email at contact@jeomse.com
*International Returns:
Unfortunately, our system cannot create international return labels, therefore international customers are responsible for the return shipping cost. Please ship all returns to us after Contact our Customer service team via Contact@jeomse.com we do not accept exchanges for any international orders.
Do you offer a Product repairs?
We stand behind our product, but more importantly, we stand behind our customers. If a JEOMSE piece fails during normal wear within 60 days of delivery date due to a defect in material or workmanship, as solely determined by JEOMSE, we will repair the piece at no cost. Any decision to repair a piece of JEOMSE is subject to review and in JEOMSE sole discretion. JEOMSE may also refuse to repair any piece of its products for any reason. All customers must provide us with valid proof of purchase to receive a repair.
To begin the return process, visit the Return
Portal and select ‘Replace’ if available. (Repairs take more time to complete
while replacements can be sent immediately.) In the case, a replacement is not
available select ‘Return’ and include in the notes that it is a repair. Please
allow 15-20 business days (subject to change based on the severity of the
damage) for your repair to be complete plus additional time for shipping.
Repair/replacement processing begins after your package is delivered to us.
For orders not able to be processed through the
return portal please send your order number, a photo of the damaged piece, and
a description of the damage to Customer Service via email at contact@jeomse.com
Please note: Our repair policy does not cover lost
items, scratches that come with normal wear and tear (like a bent ring or
broken chain), improper use or storage of your product, and any modification to
your product done by a third party outside of JEOMSE. If an item is not able to
be repaired, JEOMSE will replace your product with the same item if available.
If the item is unavailable, you will be issued a gift card for the amount paid.
For any other inquiries concerning repairs,
please contact Customer Service via email at contact@jeomse.com [Monday –
Friday | 9 AM – 5 PM EST].
Shipping
What’s your shipping Policy?
As a result of enhanced precautionary measures due to COVID-19, some carriers are
experiencing extended service delays that could exceed delivery beyond your
selected shipping time as well as impact package tracking information. In this
case, there will be no reimbursement on shipping fees due to carrier delays.
Shipping Policy
We ship all orders from our warehouse Monday through Friday (excluding holidays). All orders are usually shipped within 1-2 business days of the purchase date, however, orders can take longer to ship during the holiday season. Business days are Monday-Friday excluding federal holidays. If an order is placed after 12PM EST on Friday, it will be shipped the following week. Orders placed on Saturdays and Sundays will begin processing the following business day. If ordering Next Day Shipping before 12PM EST, the order will be shipped that same day. All customers will receive a confirmation email with tracking information when the order has shipped. Shipping windows are estimates and delivery dates cannot always be guaranteed.
Please note: Once we hand pack and prepare your package for shipping, we pass it off to a third-party courier so that your package will arrive at you safe and sound. In the case that your package is lost or stolen in transit or upon arrival, JEOMSE does not take responsibility for it. All claims must be made through the carrier your package was shipped with.
What shipping methods do you offer?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Do you ship internationally?
All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs, and duties put into place by that country. These charges are determined based on the type of product being shipped, its value, country of origin or manufacturing, and the classification of the item. Any applicable fees will not be included in the checkout total and are to be paid for by the customer at the time of delivery. If additional charges apply to your order, the mail carrier will contact you by either phone or email to pay these charges so that the shipment can continue to its destination. JEOMSE has no control over these charges and is not responsible for any additional fees.
Orders & Cancellations
Ordering Products from JEOMSE
An agreement for JEOMSE to sell goods to you is made when we
accept your order. The description of goods, price, and applicable tax are
agreed on between you and JEOMSE when an order is placed. You are responsible
for the charges for transport, packaging, freight, and/or insurance of your
order as reflected in the order summary provided upon checkout.
The placement of an order is a binding agreement. Once placed, all
orders are considered final and you may not change or cancel them. JEOMSE
reserves the right to cancel any order for any reason whatsoever, including but
not limited to unauthorized, altered, or ineligible use of an offer or payment.
JEOMSE reserves the right to modify or cancel a promotion due to system error
or unforeseen problems.
How do I check my order status?
Order Status
you can locate your package by entering the same email address used to make your purchase and your ‘AJ’ order number your tracking information should have been sent to your email address when your package first shipped as well. (Be sure to check your spam folder as the emails may have redirected there.) Or Track your order through the Tracking tab from home page
Locate Order Number
We send an order
confirmation email containing all the details of your purchase to the same
email address used to make the purchase. (Be sure to check your spam folder as
the emails may have redirected there.) You can find your ‘AJ’ order number
located in that confirmation email. To have your confirmation email sent again
please contact our customer service team via email at contact@jeomse.com
Update/Cancel Order
We want you to receive your JEOMSE purchase as soon as possible.
In turn, we process orders as quickly as possible. For this reason, we cannot
guarantee any changes to your order once it has been placed. If you need to
change or cancel your order, please contact our customer service team, within
24 hours of your purchase, via email at contact@jeomse.com or and we will make every attempt to honor
your request.
If you’ve changed your
mind and would like to adjust a personalized piece in your order we ask that
you reach out to us immediately after your purchase. In most cases, we will not
be able to adjust the order, but we will do our best to assist you
Promotions
Do you have a promotions policy?
All promotions are available while supplies last. Promotions may not be applied to previous purchases, gift card purchases, sales tax, or shipping charges. A limit of one (1) discount may be applied to each order. Offers will only be valid for a specified date and time frame. Special discount codes used during our clearance sales that show "FINAL SALE" in promotional material and at checkout will not be eligible for a return.
Please note: JEOMSE reserves the right to alter or cancel any promotion without notice. If in JEOMSE sole discretion, a promotion is used incorrectly or being abused, JEOMSE has the right to cancel any orders placed and ban the usage of any further promotional material by such user(s).
Gifting
Do you offer gift cards?
Giving someone a gift is one way to show
Someone how you feel. Maybe the gift is for a birthday? Anniversary?
Graduation? Regardless of the occasion, JEOMSE has what you need to make
Every gift extra special!
Gift Cards
JEOMSE Gift Cards purchased
online may only be redeemed at our online store. Gift cards are delivered by
email and contain instructions to redeem them at checkout. Gift cards cannot be
returned or redeemed for cash value, reloaded with additional value, resold, or
transferred for value. If an item is returned that was purchased with a gift
card, the funds will be returned to the gift card. Promotions and other special
offers do not apply to the purchase of a gift card.
If the amount of your gift card does not cover the total order amount,
you must pay the remainder of the purchase with a valid credit card. If the
amount of your gift card is for more than the total order amount, the remaining
balance will be saved for your next purchase. To check a gift card balance you
can contact our customer service team via email at contact@jeomse.com
COVID-19
COVID-19 Updates
Our hearts go out to all who have been affected by this virus and we hope that you and your loved ones are staying healthy and safe. Here at JEOMSE, our number one priority has been and continues to be protecting our community and our team. As such, we are closely monitoring the current situation and will continue to reassess as circumstances change.
As a result of enhanced precautionary measures due to COVID-19, shipping and in-transit times may be delayed. Standard orders may take up to 3-6 business days to process before they are shipped from our facility. Some carriers are also experiencing extended service delays which could exceed delivery beyond your selected shipping time.
If your order has been assigned a tracking number and shows pre-shipment, please note this is normal and means your order has left our warehouse and is currently in transit. Due to the high volume with the carriers, you may not see scans or movement on your package while it is in transit.
As expected, our Customer Service team is experiencing a high volume of calls and emails at this time. Please know that we hear you and are working hard to get back to you as quickly as possible. Currently, our representatives (as well as USPS, UPS, & DHL) are unable to provide any additional guidance on status updates regarding your order.
If your order does not show any movement after 30 days from the date your tracking was assigned, please contact Customer Service via email at CONTACT@JEOMSE.COM [Monday – Friday | 9 AM – 5 PM EST].
Other :
Any question?
You can contact us via our contact page! We will be happy to assist you.